The SlickMaster's Files: SYKES' relaunched app showcases better functions and timely emergency features

Sunday, August 16, 2020

SYKES' relaunched app showcases better functions and timely emergency features

08/08/2020 02:54:14 PM

SYKES has launched its newest version of the mobile app.

The multinational BPO pioneer has created version 2.0 of their app which boasts a fresh and slick design that provides its employees the tools they often use and need, providing them a quick and easy way to access important updates and links.

In a press statement, SYKES said the new app has been running faster through its more-optimized features and easy-to-use interface. SYKES PH 2.0 showcases a newsfeed that displays the latest and most important company-wide announcements, as well as the key “My Apps” section, where employees can access useful tools such as the schedule viewer, which helps ensure better accuracy when fulfilling schedule assignments and minimize disputes on salary computation.

“Communication is a core component of the success of our operations and with thousands of employees to manage, we really need to leverage on the modern capabilities of technology to keep in touch with all of them. We made improvements to our previous app to keep it fresh and responsive to current needs and for a better overall experience that will keep SYKESers entertained and connected to their colleagues,” said Lia Lynn Marcos, Human Resources, Senior Director, APAC.

SYKES said the new mobile app is timely for the pandemic as it will prove most useful amid the uncertainty of the COVID-19 situation as it can be used to instantly advise employees of any crucial information or guidance from management. Through the mobile software, SYKES will also allow its employees – the SYKESers – to answer the “Daily Health Checklist,” an additional precautionary measure that employees must accomplish before reporting on-site to ensure everyone’s health during the pandemic. What's more, is the ability to disseminate Disaster Awareness Response Program (DARP) advisories in cases of natural disasters and other unforeseen circumstances to ensure that SYKESers are safe and secure.

As with the existing app, SYKESers can still utilize the new one to address certain concerns as it gives quick access to HR Policies, answers FAQs, and even provides links to important government websites. Meanwhile, other app features were carried over but simplified further in the new version, including the gamification feature that awards points to SYKESers for completing tasks like reading announcements. Points earned from in-app activities can be used to claim exclusive rewards and even SYKES merchandise in the future.

“Our main goal for the SYKES PH Mobile App is to turn it into a 24/7 one-stop source for tools that can help our employees manage their work-life and other related concerns. We have more exciting features in the pipeline that we plan to roll out in the coming months, to continuously provide our employees with world-class work experience,” adds Marcos.

SYKES developed its new mobile app in a fresh platform that will easily allow the mobile app development team to integrate more innovations in the future. SYKESers can now download the new app via for Android users or for those using iOS devices.

With the new app available for download in the markets, SYKESers are also advised that the app’s Version 1 will be decommissioned one month after the launch.